A social impact organization gains complete transparency with a community engagement platform
A strategic communications firm serving non-profits and social impact organizations needed an app to to empower healthcare providers with a community engagement platform. The app facilitates training for diverse industries, and enables field workers to access training materials and conduct surveys on the go.
Requirements
- Remote Area Accessibility: The community engagement platform must function efficiently in remote rural areas where network connectivity is limited and on low-end mobile devices.
- Training and Field Survey: Provide field workers with a medium to receive training on new schemes and assist them with conducting field surveys. This includes both online and offline capabilities.
- Multilingual Content: The system should support the creation of training and engagement content in multiple languages, including text, images, audio, and video. This includes pre and post-course assessments.
- Progress Tracking: Ability to track the progress of field workers' training and data collection activities, including engagement information for further data analysis and reporting.
- Content Creation:Admins should be able to create content easily, including learning modules, tests, engagement forms, podcasts, and social media posts. A mobile preview feature is required.
- Data Security: The community engagement platform should provide the ability to collect and store data in a secure manner.
Solution
Web Admin Console
- Includes web admin console for content creation, reporting, and administrative setup.
- Utilized C# .NET and Angular following a microservices architecture.
- Enables administrators to set modules, schedule trainings and track progress, define locations, and specify supported languages.
- Allows content creation, including learning slides, tests, and engagement forms.
- Equipped with mobile preview capabilities.
User Support
- Integrated helpdesk for technical issues and inquiries.
- A forum for issue resolution among mobile app users.
Mobile App for Field Workers & Supervisors
- Developed a native Android app using Java.
- Supports offline data storage for field workers.
- Notifies field workers about new modules in their location.
- Allows module review, acceptance, learning, and testing.
- Reward points system for engagement activities.
- Utilizes GPS for location data and user selfies during engagement.
- Field workers can share , like and comment on social media and interactions are tracked.
- Comprehensive analytics and reporting included in the solution.
Results
- Enables seamless training for field workers.
- Empowers program administration by field workers for the rural people.
- Transparent tracking of program administration enabled by data capture of rural participants.
- Healthcare related data capture through flexible, easy-to-use forms.
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